REFUND POLICY
Returns
Our policy lasts 6 days. If 6 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Customer can return shipment if product has an original permanent defect from manufacturing process.
- If an original defect is found (unplayable disc, unusable device, etc.), customer should send order number and photos or a short film of Korean Good original box and product contactkoreangood@gmail.com within 14 days of delivery. Kshopgoodies will answer back to customer for authorization of package return.
- To get refund or replacement, defective item should be returned to us and submitted to recordings and manufacturers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Some health and personal care items.
To complete your return, please contact us through the ''contact us" page on our website.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 20 days after.
- Such defects as missing photocard, scratch or flaws and dents of product case, etc. are not for compensation or replacement.
DeliveryRefunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank.
There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at our email address.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactkoreangood@gmail.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lysn and JYP bubble Subscription
Full refund will be issued when the tickets haven't been purchased.
Once the tickets had been purchased no refund will be issued no matter what is the excuse.
