FAQ

How long until my package arrives ?

EMS or DHL usually take only three to seven days to reach you, although in certain circumstances, it may take longer. Please consider contacting us if it took more than two weeks using these services.

Small packet and K-packet take two to four weeks in most cases.

Please note that the delivery could be delayed under certain situations, like customs hold or unexpected disaster.

Apart from k-pop articles, most items take maximum of 40 days to arrive, as that our sellers are based internationally.

Also, preparation before shipment might take longer for some products. We will notify you when your package is sent.

 

Does my purchase count on the Hanteo Chart ?

we send our purchase data to the Hanteo chart on a regular basis. You can therefore support your favorite kpop artist by purchasing from us.

I have an item that I would like to purchase but it is not listed on the website ?

Just reach out to us with the details and pictures of the product through the contact us page and we will try our best to get them in stock.

Do you restock items ?

We restock most of our items weekly . If you have any item you are interested in, please contact us let us know. We will do our best to restock it again.

How can I pay ? what are your payment methods ?

You may pay through Bank Transfer, Post transfer and D17 App. Please conta